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Building an Operational Plan

May 30, 2023 @ 1:00 pm 3:00 pm UTC+0

Young Asian business man working with laptop computer while sitting in coffee shop cafe

Many businesses fail not because of a bad business idea, but because there was no system that standardized, measured, and improved its operations.

The goal of this course is to help you translate your business concept into an efficient operation that continuously improves and raises your bottom line.

During this course, you will

  • Learn about the value and components of a business operational plan
  • Map your business’s processes, resources, and partners using a business model canvas
  • Identify your critical processes, and alternative processes for them
  • Define Key Performance Indicators (KPIs) and KPI goals for your business


NYC Department of Small Business Services
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